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Shop rules

§1 Definitions

  1. Postal address – name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, apartment or flat number; in the case of a city not divided into streets: city name and real estate number), zip code and city.
  2. Complaint address:
    BOOM MEDIA ADRIANA ŁUCZKO
    UL.GDAŃSKA 145/13, 90-536 ŁÓDŹ
  3. Delivery price list – the list of available types of delivery and their costs at munopuzzle.com/koszty-dostawy.
  4. Contact details:
    BOOM MEDIA ADRIANA ŁUCZKO
    UL.GDAŃSKA 145/13, 90-536 ŁÓDŹ
    e-mail: hello@munopuzzle.com
  5. Delivery – the type of transport service along with the carrier and cost specification, listed in the delivery price list at munopuzzle.com/koszty-dostawy.
  6. Proof of purchase – an invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of March 11, 2004, as amended, and other applicable laws.
  7. Product card– a single subpage of the store containing information about a single product.
  8. Customer – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but having legal capacity, making a purchase from the Seller directly related to its business or professional activity.
  9. Civil Code – the Civil Code Act of April 23, 1964, as amended.
  10. Code of good practice– a set of rules of conduct, in particular ethical and professional standards referred to in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of 23 August 2007, as amended.
  11. Consumer – an adult natural person with full legal capacity, making a purchase from the Seller not related directly to its business or professional activity.
  12. Cart – a list of products made of the products offered in the store based on the Buyer’s choices.
  13. Buyer – both the Consumer and the Customer.
  14. Place of issue of goods – postal address or collection point indicated in the order by the Buyer.
  15. Time of handing over the item – the moment when the Buyer or a third party indicated by him for collection takes possession of the item.
  16. ODR internet platform – an EU website operating on the basis of the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of May 21, 2013 on the online system for resolving consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009 / 22 / EC and available at https://webgate.ec.europa.eu/odr.
  17. Payment – method of payment for the subject of the contract and the deliverylisted at munopuzzle.com/koszty-dostawy.
  18. Authorized entity– an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes of September 23, 2016, as amended.
  19. Consumer law – the Consumer Rights Act of May 30, 2014.
  20. Product – the minimum and indivisible number of items that may be the subject of the order, and which is given in the Seller’s store as a unit of measurement when determining its price (price / unit).
  21. Subject of the contract– products and delivery that are the subject of the contract.
  22. Subject of the service – subject of the contract.
  23. Collection point – the place of delivery of the item, which is not a postal address, listed in the statement provided by the Seller in the store.
  24. UOKiK Register– a register of authorized entities kept by the Office of Competition and Consumer Protection on the basis of the Act on Out-of-Court Resolution of Consumer Disputes of September 23, 2016, as amended, and available at: https://uokik.gov.pl/relog_podmiot_uprawowani.php.
  25. Item – a movable item that may be or is the subject of the contract.
  26. Store – website available at https://munopuzzle.com through which the Buyer may place an order.
  27. Seller:
    BOOM MEDIA ADRIANA ŁUCZKO
    UL.GDAŃSKA 145/13, 90-536 ŁÓDŹ
    e-mail: hello@munopuzzle.com
    NIP: 8792666019
    BANK ACCOUNT: MBANK 66 1140 2004 0000 3102 7925 1650
  28. System– zespół współpracujących ze sobą urządzeń informatycznych i oprogramowania, zapewniający przetwarzanie i przechowywanie, a także wysyłanie i odbieranie danych poprzez sieci telekomunikacyjne za pomocą właściwego dla danego rodzaju sieci urządzenia końcowego, potocznie określany Internetem.
  29. Completion date – the number of hours or working days specified on the order card.
  30. Agreement – an agreement concluded outside the entrepreneur’s premises or at a distance within the meaning of the Act on consumer rights of May 30, 2014 in the case of Consumersand a sales agreement within the meaning of art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.
  31. Defect – both a physical defect and a legal defect.
  32. Physical defect – non-compliance of the item sold with the contract, in particular if the item:
    1) it does not have properties that this kind of thing should have due to the purpose specified in the contract or resulting from circumstances or destination;
    2) it does not have properties that the Sellerhas provided to the Consumer;
    3) it is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the contract, and the Seller did not raise any objections to such a destination;
    4) was delivered to the Consumer incomplete;
    5) in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;
    6) it does not have the properties provided by the manufacturer or his representative or the person who places the item on the market within the scope of his business activity, and the person who, by placing his name, trademark or other distinctive sign on the item sold, presents himself as the manufacturer, unless the Seller knew these assurances or, judging reasonably, could not know or could not have influenced the Consumer’s decision to conclude the contract, or if their content was corrected prior to the conclusion of the contract.
  33. Legal defect– a situation where the sold item is the property of a third party or is encumbered with the right of a third party, and if the restriction in the use or disposal of the item results from a decision or judgment of a competent authority.
  34. OrderBuyer’s declaration of intent made through the store, clearly specifying: the type and quantity of products; type of delivery; payment method; place of delivery of the item, Buyer’s data aimed directly at the conclusion of the contract between the Buyer and the Seller.

§2 General conditions

  1. The contractis concluded in Polish, in accordance with Polish law and these regulations.
  2. The place of handing over the itemmust be on the territory of the Republic of Poland.
  3. The seller is obliged and undertakes to provide services and deliver goods free from defects.
  4. All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.
  5. All dates are calculated in accordance with art. 111 of the Civil Code, i.e. the period marked in days ends with the end of the last day, and if the beginning of the period marked in days is an event, it is not taken into account when calculating the date of the day on which the event occurred.
  6. Confirmation, disclosure, consolidation, securing of all material provisions of the contract in order to gain access to this information in the future takes the form of:
    1) Order confirmation by sending to the indicated e-mail address: order, pro forma invoice, information on the right to withdraw from the contract, these regulations in pdf version, model withdrawal form in pdf version, links to download the regulations and withdrawal template contracts;
    2) The Seller informs about the known guarantees granted by third parties for products in the store;
    3) The Seller does not charge any fees for communicating with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract he concluded with a third party providing him with a specific service enabling distance communication;
    4) The Seller provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest JAVA and FLASH versions installed, on the screens with a horizontal resolution above 1024 px. Using third-party software that affects the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, therefore, in order to obtain full functionality of the store https://munopuzzle.com, disable them all;
    5) The buyer may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide the login and password necessary to access his account. The login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The buyer has the option of viewing, correcting, updating data and deleting the account in the store at any time;
    6) The Seller complies with the code of good practice;
    7) The buyer is obliged to:
    a) not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties;
    b) use the store in a way that does not interfere with its functioning, in particular through the use of specific software or devices;
    c) not taking actions such as: sending or posting unsolicited commercial information (spam) within the store;
    d) use the store in a way that is not inconvenient for other Buyers and for the Seller;
    e) to use any content contained in the store only for personal use;
    f) use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.

§3 Conclusion of the contract and implementation

  1. Orders can be placed 24 hours a day.
  2. In order to place an order, the Buyershould perform at least the following steps, some of which may be repeated many times:
    1) adding a product to the basket;
    2) selection of the type of delivery;
    3) selecting the type of payment from among the offered methods;
    4) selection of the place of delivery of the item;
    5) placing an order in the store by clicking the “Order with payment obligation”button.
    6) The conclusion of the contract with the consumer takes place at the time of placing the order.
    7) The execution of the Consumer’s payable order via the Tpay.com or PayU electronic payment system takes place after the Consumer’s payment is credited to the Seller’s account, which should take place within 30 days of placing the order, unless the Consumer was not able to perform the service through no fault of his own and informed the Seller about it.
    8) The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller, about which he informs the Customer within 48 hours of placing the order.
    9) The execution of the Customer’s paid ordervia the electronic payment system takes place after the conclusion of the contract and the Customer’s payment is credited to the Seller’s account.
    10) The execution of the Customer’s ordermay depend on the payment of the entire value of the order.
    11) Sending the subject of the contract takes place within the time limit specified on the product card, and for orders consisting of many products, the longest date specified in the product cards. The time limit begins with the completion of the contract.
    12) The purchased subject of the contract is sent by the type of delivery selected by the Buyer to the place of delivery of the goods indicated by the Buyer in the order.

§4 The right to withdraw from the contract

  1. The consumeris entitled, pursuant to art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.
  2. The deadline to withdraw from a distance contract is 14 days from the date of delivery of the item, and sending is sufficient to meet the deadline statements
    before its expiry.
  3. The declaration of withdrawal from the contract may be submitted by the Consumer by e-mail to the following address: hello@munopuzzle.com.
  4. The Seller will immediately confirm to the Consumer by e-mail (provided when concluding the contract or otherwise, if provided in the submitted statement) receipt of the declaration of withdrawal from the contract.
  5. In the event of withdrawal from the contract, the contract is considered void.
  6. The consumeris obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.
  7. The consumerreturns the items that are the subject of the contract from which he withdrew at his own expense.
  8. The consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he did not consent to the performance before the deadline to withdraw from the contract or was not informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur does not has provided confirmation in accordance with Art. 15 sec. 1 and art. 21 paragraph 1. Consumer law.
  9. The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  10. The Seller shall immediately, not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivering the goods to the Consumer, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Consumer. The Seller, the Seller will not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.
  11. The Sellershall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different payment method, which does not involve any costs for him.
  12. The Sellermay withhold the reimbursement of the payment received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.
  13. Pursuant to Article 38 of the Consumer Law, the consumer is not entitled to withdraw from the contract
    1) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
    2) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
    3) in which the subject of the serviceis an item that deteriorates quickly or has a short shelf-life;
    4) in which thesubject of the serviceis an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery;
    5) in which the subject of the serviceare items that after delivery, due to their nature, are inseparably connected with other items;
    6) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
    7) for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer’s express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract;
    8) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

§5 Warranty

  1. The seller, pursuant to art. 558§1 of theCivil Codecompletely excludes liability to customers due to physical and legal defects (warranty).
  2. The Seller is liable to the Consumer under the terms of art. 556 of the Civil Code and subsequent ones for defects (warranty).
  3. In the case of a contract with a consumer, if a physical defecthas been found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed on to the consumer.
  4. If the item sold has a defect, the Consumer may:
    1) submit a statement requesting a price reduction;
    2) submit a declaration of withdrawal from the contract;
    unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or remove the defect, he is not entitled to replace the item or remove the defect.
  5. The Consumermay, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a non-defective one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into conformity with the contract in a manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller. , however, when assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.
  6. The consumer cannot withdraw from the contract if the defect is irrelevant.
  7. If the item sold has a defect, the Consumer may also:
    1) demand that the item be replaced with one that is free from defects;
    2) demand that the defect be removed.
  8. The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.
  9. The Seller may refuse to satisfy the Consumer’s request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the Buyer or would require excessive costs compared to the second possible way to bring it into conformity with the contract.
  10. In the event that the defective item has been installed, the Consumer may request the Seller to disassemble and reinstall after replacing it with a defect-free one or removing the defect, but is obliged to bear some of the related costs exceeding the price of the item sold or may require the Seller to pay part of the costs. disassembly and reassembly, up to the price of the item sold. In the event of non-fulfillment of the obligation by the Seller, the Consumer is entitled to perform these activities at the expense and risk of the Seller.
  11. The consumerwho exercises the rights under the warranty is obliged to deliver the defective item to the address of the complaint at the expense of the Seller, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the place where which the thing is. In the event of failure by the Seller to fulfill the obligation, the Consumer is entitled to return the goods at the expense and risk of the Seller.
  12. The costs of replacement or repair are borne by the Seller, except for the situation described in §5 point 10.
  13. The Selleris obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the contract.
  14. Within fourteen days, the Seller will respond to the provisions based on Art. 5615 of the Civil Code: statements about a request for a price reduction, requests to replace the item with one free from defects, requests to remove the defect. The Seller, within thirty days (Article 7a of the Consumer Law), will respond to any other Consumer’s statement that is not covered by the fourteen-day period specified in the Civil Code. Otherwise, it is considered that he considered the Consumer’s statement or request justified.
  15. The Seller is liable under the warranty if a physical defect is found before the expiry of two years from thedate of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of delivery of the item to the Consumer.
  16. The Consumer’s claim for removal of the defect or replacement of the item sold for one free from defects expires after one year from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer, and if the subject of sale is a second-hand item, within one year from the date of handing over the item to the Consumer.
  17. In the event that the use-by date specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of this item found before that date.
  18. Within the time limits specified in §5 points 15-17, the Consumer may submit a declaration of withdrawal from the contract or price reduction due to a physical defect of the item sold, and if the Consumer requested replacement of the item with a non-defective one or removal of the defect, the deadline for submitting a declaration of withdrawal from the contract or the price reduction begins with the ineffective expiry of the deadline for replacing the item or removing the defect.
  19. In the event of an investigation before a court or an arbitration court for one of the rights under the warranty, the time limit for the exercise of other rights due to the Consumer in this respect is suspended until the final conclusion of the proceedings. The same applies to mediation proceedings, but the time limit for the exercise of other warranty rights due to the Consumer starts to run from the date of the court refusing to approve the settlement concluded before the mediator or the unsuccessful completion of the mediation.
  20. To exercise the rights under the warranty for legal defects of the sold item, §5 points 15-16 apply, however the period starts from the day on which the Consumer learned about the defect, and if the Consumer learned about the defect only as a result of third party claims – from the date on which the judgment issued in a dispute with a third party becomes final.
  21. If, due to a defect in the item, the Consumer submitted a declaration of withdrawal from the contract or price reduction, he may demand compensation for the damage he suffered by entering into the contract, not knowing about the defect, even if the damage was a consequence of circumstances for which the Seller is not responsible, and, in particular, may request reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the goods, reimbursement of expenditure to the extent that he did not benefit from them, and did not receive a refund from a third party and reimbursement of the costs of the process. This is without prejudice to the provisions on the obligation to repair the damage on general principles.
  22. The expiry of any deadline for finding a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
  23. The Seller,if he is obliged to provide or provide financial services to the Consumer, will perform them without undue delay, no later than the period provided for by law.

§6 Privacy policy and personal data security

  1. The administrator of databases of personal data provided by the Consumers of the store is the Seller.
  2. The Sellerundertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997 and the Electronic Services Provision Act of July 18, 2002. By providing his personal data to the Seller when placing the order, the Buyer agrees to their processing by the Seller in order to complete the order. The buyer has the option of viewing, correcting, updating and deleting his personal data at any time.
  3. Detailed rules for the collection, processing and storage of personal data used to fulfill orders by the store are described in the Privacy Policy, which can be found at: munopuzzle.com/polityka-prywatnosci.

§7 Final provisions

  1. Nothing in these regulations is intended to infringe the Buyer’s rights. It cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.
  2. Registered Buyers will be notified by e-mail about changes to the regulations and their scope (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the entry into force of the new regulations. The changes will be introduced in order to adapt the regulations to the applicable legal status.
  3. The current version of the regulations is always available to the Buyer in the Regulations tab: munopuzzle.com/regulamin. During the execution of the order and throughout the entire period of after-sales care, the Buyer shall be bound by the regulations accepted by him when placing the order. Except when the Consumer finds it less favorable than the current one and informs the Seller about the selection of the current one as binding.
  4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputed issues, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection. The consumer may also use equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. via the EU ODRinternet platform or by selecting any authorized entity from among those listed in the UOKiK register. The seller declares his intention and agrees to an out-of-court resolution of the consumer dispute. As a last resort, the matter is settled by a court having local and material jurisdiction.